Ribbon Enterprises - Frequently Asked Questions

FAQs

Welcome to the Frequently Asked Questions page.
Please contact us if you still have questions.

How do I place an order?

We are always happy to discuss your order by phone at 1-800-264-4990. We also accept orders via e-mail at ribbonenterprise@aol.com. More involved or complex orders are best placed initially by e-mail with overall requirements documented. This gives us an opportunity to sort through your requirements and determine additional needed info. Basic information initially as to the type of ribbon required, quantities, colors along with text, allows us to discern generally what is needed. We can then correspond to you any additional questions, specifics or issues we may have. Always include your in-hand require date so we may determine if ample time is available for production of the order.

Once the order specifics are determined, we are happy to forward you a quote for the completed order.

Is there a minimum quantity required on orders?

No. Please be aware that ribbon pricing is based on quantities; therefore, the more you order…the more you save. A set-up charge of $10 is applied on flat ribbon quantities less than 500 and rosette quantities less than 100. If you are utilizing the same ribbon/rosette design, we can combine quantities for a better price. We will always work with you to determine the most cost effective way to order what you need.

Can I use my own ribbon design?

We are always happy to review your specific ribbon design requirements. We will do our best to work with you. Many times, we are able to use your unique ribbon design. We will provide you with a computer-generated mock-up to review before the order goes into production for your approval. In some cases, a die charge will apply if you utilize graphics that we do not have on file.

What are accepted methods of payment?

We are always happy to accept purchase orders, but do not require them. With an established account, we can extend Net 30 day terms from the invoice date. You may request a credit application by contacting us at 1-800-264-4990 or via e-mail at ribbonenterprise@aol.com

We are also happy to accept MasterCard, Visa, Discover and American Express.

How long does it take to get an order delivered?

Turnaround times depend on quantity, complexity of order and time of year. We are always happy to share with you the current turnaround times. We strongly urge you to contact us on larger orders several weeks in advance of the event. Animal shows, fairs and larger events typically involve more complex production and require extended turnaround times.

Can I use my own logo or artwork on my ribbons?

In most cases, we are able to take your artwork and use it in the production process. We must have clear, preferably black and white camera ready artwork. The sharper the image…the better. We are always happy to look at your artwork and determine if it can be used. We prefer that the image be sent to us in a .pdf format via e-mail if at all possible. We do have the capability of performing minor alterations to your image to enhance it. We will do our best to work with you. We offer 30 minutes of complimentary graphic time to work on your image. Typically, we can know within that timeframe if the image will work in the ribbon production process.

Specialty dies containing your specific logo incur a one-time fee of $30. This die is kept in your file and can be reused without additional die cost to you on future orders.

Copyrighted or trademarked logos cannot be used without written permission. The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

What method is used for shipping?

UPS is generally utilized on all orders. We must have a street address for shipping since UPS does not deliver to post office boxes.


Products by Event School Ribbons Custom Stickers & Strips Security Passes & Reminder Stickers Drug Awareness Ribbons Church Ribbons 4-H Ribbons Animal Show Ribbons Swim Ribbons Youth Camp Ribbons	FAQs Welcome to the Frequently Asked Questions page. Please contact us if you still have questions. How do I place an order? We are always happy to discuss your order by phone at 1-800-264-4990. We also accept orders via e-mail at ribbonenterprise@aol.com. More involved or complex orders are best placed initially by e-mail with overall requirements documented. This gives us an opportunity to sort through your requirements and determine additional needed info. Basic information initially as to the type of ribbon required, quantities, colors along with text, allows us to discern generally what is needed. We can then correspond to you any additional questions, specifics or issues we may have. Always include your in-hand require date so we may determine if ample time is available for production of the order. Once the order specifics are determined, we are happy to forward you a quote for the completed order. Is there a minimum quantity required on orders? No. Please be aware that ribbon pricing is based on quantities; therefore, the more you order…the more you save. A set-up charge of $10 is applied on flat ribbon quantities less than 500 and rosette quantities less than 100. If you are utilizing the same ribbon/rosette design, we can combine quantities for a better price. We will always work with you to determine the most cost effective way to order what you need. Can I use my own ribbon design? We are always happy to review your specific ribbon design requirements. We will do our best to work with you. Many times, we are able to use your unique ribbon design. We will provide you with a computer-generated mock-up to review before the order goes into production for your approval. In some cases, a die charge will apply if you utilize graphics that we do not have on file. What are accepted methods of payment? We are always happy to accept purchase orders, but do not require them. With an established account, we can extend Net 30 day terms from the invoice date. You may request a credit application by contacting us at 1-800-264-4990 or via e-mail at ribbonenterprise@aol.com We are also happy to accept MasterCard, Visa, Discover and American Express. How long does it take to get an order delivered? Turnaround times depend on quantity, complexity of order and time of year. We are always happy to share with you the current turnaround times. We strongly urge you to contact us on larger orders several weeks in advance of the event. Animal shows, fairs and larger events typically involve more complex production and require extended turnaround times. Can I use my own logo or artwork on my ribbons? In most cases, we are able to take your artwork and use it in the production process. We must have clear, preferably black and white camera ready artwork. The sharper the image…the better. We are always happy to look at your artwork and determine if it can be used. We prefer that the image be sent to us in a .pdf format via e-mail if at all possible. We do have the capability of performing minor alterations to your image to enhance it. We will do our best to work with you. We offer 30 minutes of complimentary graphic time to work on your image. Typically, we can know within that timeframe if the image will work in the ribbon production process. Specialty dies containing your specific logo incur a one-time fee of $30. This die is kept in your file and can be reused without additional die cost to you on future orders. Copyrighted or trademarked logos cannot be used without written permission. The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy. What method is used for shipping? UPS is generally utilized on all orders. We must have a street address for shipping since UPS does not deliver to post office boxes.